Maintenance & Support
GSoft uses a set of modern communication tools that abolish physical distance. With these communication tools and the experience gathered with software development for international clients, the physical distance between GSoft and the clients is managed by using conference calls, MS Communicator and technical interaction using VPN.
The bulk of the discussions between GSoft and the client will take place during periodical meetings. Documentation is communicated by e-mail (Internet), FAX or courier. Delivery of the evolving versions of the system either takes place during the meetings or can be done by courier.
Using e-mail communication, GSoft is able to correct most reported bugs within a period of 24 hours of their detection.
It is expected that during the development of systems both parties have to hold periodical meetings. There will be minutes produced for each meeting indicating the actions that need to be done both by GSoft and by the client. Some of these meetings can take place either in Lisbon or at the customer premises, or done using teleconferencing.
The bulk of the discussions between GSoft and the client will take place during periodical meetings. Documentation is communicated by e-mail (Internet), FAX or courier. Delivery of the evolving versions of the system either takes place during the meetings or can be done by courier.
Using e-mail communication, GSoft is able to correct most reported bugs within a period of 24 hours of their detection.
It is expected that during the development of systems both parties have to hold periodical meetings. There will be minutes produced for each meeting indicating the actions that need to be done both by GSoft and by the client. Some of these meetings can take place either in Lisbon or at the customer premises, or done using teleconferencing.
